Cisco Mobile Supervisor for UCCE 8.0.1

[Irfan Tariq Javed]

My question is does Cisco Mobile Supervisor works with UCCE 8.0 , I am able to find it for UCCX but what about UCCE will it work any documentation on this

Regards

Irfan Tariq

[Chris Deren · Accepted solution]

No, it is only for UCCX.

HTH,

Chris

[midhun_km]

Hi Chris,

I'm using UCCx 8.5 and Mobile Supervisor 2.0.2.0

Only the problem with Port Number ....

can i connect the Cisco Mobile Supervisor via Corporate WiFi Network..?

how can i find out the port number of my current UCCX setup..?

[Chris Deren]

So, what is your question?

Are you asking which port you should be using?

The default port is 42027

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/supervisor/user/guide/sup_qs.pdf

Chris

[jspilde]

Did you get this to work?  I also am using CMS 2.0.2.0 with UCCX 8.5 and get the error "Missing Server Settings".  Specifying the default port 42027 does not work.

Thanks.

[anchoudh]

Hi,

Can you please use the port "12028" for Unified CCX Engine\ Cisco Mobile Supervisor.

Reference (Table 1 Cisco Unified CCX Port Utilization) in the below link :

:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851pug.pdf

This should work, hope it helps.

Anand

Please rate the helpful posts by clicking on the stars below the right answer !!

[midhun_km]

Hi Jspilde,

Check 12028,

Its working for me...............!!!!!!!!

please update once it works..

[anchoudh]

Hi Midhun,

Good to know that

Please dont forget to rate the helpful posts by clicking on the stars below the right answers.

Thanks,

Anand

[jspilde]

Thanks for the information, port 12028 works for us...well at least for my two coworkers logging in from my iPad.  For me when I login it doesn't display any data, just blank fields.  My two coworkers appear to have identical permissions to me. I'll be troubleshooting my account next

Thanks,

Jason

[anchoudh]

Hi Jason,

Glad to know that .

Please rate helpful posts.

Thanks,

Anand