We have Contact Center with as CUCM 8, UCCX 8 and Cisco QM 8. Currently the agent calls are recording using the Server-side recording using the SPAN port, configured for the Voice VLAN on which the Agent IP Phones are connected.
Now we have a new remote site, with 6 agents. We would need to record calls on these agent IP Phones and do not want to configure the RSPAN.
Would it be possible to have the End-Point recording configured for these new agents at the Remote site.
Can End-point and Server-side Recording happen simultaneously on the same centralized Cisco QM server?