Cisco Quality Management 11.5

[Anthony Holloway]

Check out the installation guide
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11_5/installation/guide/qm-installation-guide-cisco-115.pdf

And the Admin guide
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11_5/user/guide/qm-administrator-guide-cisco-115.pdf

[Ammar Saood · Accepted solution]

Traditional WFO is now EoL/EoS.

Latest offering is  Cisco Webex Workforce Optimization, with new, enhanced functionality, is now available as a product migration option for Cisco Unified Workforce Optimization.

https://www.cisco.com/c/en/us/products/contact-center/webex-workforce-optimization/index.html