I am doing a redesign for my customer who currently has UCCX and Cisco Quality Management 9.x. He is having troubles with the resiliency of the solution and missing some recordings. I am trying to understand the resiliency options for Cisco QM 11.x as I will be upgrading his entire UC infrastructure to 11.x. The customer is using Network Recording. They have a CUCM cluster with 4 subscribers and a High Available UCCX deployment.
From the Cisco QM design guide, I understood that you can have a backup signaling server (CTI server), and multiple recording clusters where every cluster can have multiple recording servers. The architecture I am thinking about is to have the following servers:
Base Server (web service, signaling service, Monitor Service)
Backup Signaling Server
Two recording servers: each with its own storage (with RAID 5)
Here are my questions about this architecture:
Can I put the Base server and the Backup Signaling server in different locations connected via WAN to achieve Geo-Redundancy?
Can I put the recording servers in different locations?
Is there a scenario when they might lose recordings except if the SQL server is down.
Not sure what i'mm doing wrong here but setting incoming call toast timer to 0 doesn't seem to turn it off I'm running 8865 12-5-1SR3 and CUCM 10.5.2(SU2) . Am i hitting a bug ( ihad a look and couldn't find anything ) or is there another change i ne...
We have a user that needs access to finesse. Most users have a physical phone, but this user is just using a jabber client. I have added the IPCC extension to the user as well as assigned the user to the correct team in UCCX. But when th...
This article in specific refers to the VeriSign Class 3 Secure Server CA certificate. Many customers are concerned about their systems generating an alert similar to this:
local99 0 : 1: XXXXX: Feb 1 2020 14:00:00.105 UTC : %UC_CERT-0-CertExpired: ...
AXL API programming is gaining its importance day by day. The Administrative XML Web Service (AXL) is an XML/SOAP based API that enables remote management of Cisco Unified Communications Manager (CUCM) using any programming languages such as Python.