Issue: Error with Cisco QM Call Recording JTAPI not received: ciscoAddrOutOfServiceSev
Product: UCCX 9.1.2 with Cisco QM 11.0 - 8865 SIP Phones
Solution: JTAPI Application User for Cisco QM Add below permissions
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Standard Role
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Standard CTI Allow Control of Phones supporting Connected Xfer and conf
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Standard CTI Allow Control of Phones supporting Rollover Mode
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Need the below permissions above as well as below; which, also allows SCCP devices to be monitored for call recording application:
Standard CTI Allow Call Monitoring
Standard CTI Allow Call Recording
Standard CTI Allow Control of All Devices
Best Regards,
Maybelyn
