Cisco Supervisor Desktop 10.0 Password

[melinda.clancy]

I have UCCE 10.5 and one of my supervisor's have forgotten their password for the supervisor desktop 10.0.  I thought going into the Agent Explorer, under the Supervisor screen, I could reset the password there.  Nope didn't work.

How can I reset this supervisor's desktop password?

I did try and find the answer on Cisco, but could not.

Help is greatly appreciated.

Melinda

[piyush aghera]

Hi Melinda,

From Agent Explorer, after making changes to the password, are you able to save that screen.

Can you check if you are able to create new supervisor and ask the Active Directory team to check if that supervisor is added under UCCE hierarchy of AD.

Can you try to add / edit from both Side A and Side B.

Regards,

Piyush Aghera

[melinda.clancy]

Hi Piyush,

Thanks!

I have done the following:

I removed the supervisor from this user, checked that it was removed in AD, then readded.  Still not able to login.

When I removed the supervisor config, I checked on the HDS side B and the removal was there.

I added a new supervisor and that user worked.  Was able to login with the default supervisor password, etc.

I cannot delete the problem supervisor/agent, because they want to keep his agent stats.  So I created him with a different login/ID, and was able to use that one.

I thought I might be able to reset the password in AD, but it did like that either.

Thanks,

Melinda