Cisco UCCX 8.0 auto attendant

[sdwitner1]

Does anyone have a script that I can use as a framework to build my AA? I'm looking for a simple "thankyou for calling ABC company, press 1 for this, press 2 for that" type of scenario. I have been playing around with the sample aa script, but its too generic. I have searched google for sample scripts of an auto attendant application in UCCX, but have not been too successful.

[Tanner Ezell]

Play Prompt and Menu Prompt come to mind as the first two steps you mention.

You won't find much outside of developer/support forums for UCCX related

scripts.

Your best bet is to read the step reference guide (number 2 in the

programming guide series i believe) and fool around with making scripts. If

you have a specific "how do i do... x", the forums are a great resource to

use.

[Pablo Leiva]

You can also check in the repository; there're a couple of sample auto-attendant script called Standard Menu and Advanced Menu. Maybe it will get you started:

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html

HTH

Pablo

[sdwitner1]

yea...I don't see those in the repository of the UCCX server

[Pablo Leiva]

I meant check in this link:

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html

There's a zip file for UCCX 7 with some scripts called http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/design/guide/script_repository_701.zip'Cisco Contact Center Express Script Repository'. Most should work the same with UCCX 8. not sure why it's also called repository

Pablo