Cisco UCCX Menu Option choicwe presented to agent?

[Jason Scott]

Hi All,

I was wondering if anyone has a setup like this, I believe this may be accomplished using ECC variables but so far have been unsuccessful. I need to create a script for Example you have a Menu option1 - cars, option2 - trucks, option3 - trailers. I wanted to see if a customer selected option1 for cars could this be displayed on the agents phone? showing which option they had picked?

Thanks in advance!!

[Thomas Johannesen]

Displayed on the agents phone or in the agents desktop (CAD or Finesse ) ??

[Jason Scott]

Hey Diego,

CAD or Finesse.

Hey Thomas,

I will check these links and get back with you.

Thanks Guys!

[Diego Chvz · Accepted solution]

Hi Jason,

You can accomplish that with ECC variables. You may want to take a look at this documents:

https://supportforums.cisco.com/document/12425561/configuration-call-peripheral-variables-and-expanded-call-context-ecc-finesse

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-express/70069-ecc-eg-seci.html

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