cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Ask Me Anything - October 2020

157
Views
0
Helpful
1
Replies
Highlighted
Beginner

Cisco UCCX Server error

Hello I need some help please.
I have a single UCCX 9.0.2.10000-71 server with different errors.
In System-> Server the message "Exception occured: null" appears
Applications and scripts work normally
When I log in to Cisco Unified Serviceability I get the message "Database communication error"
I can't access with RTMT to see the logs
Licenses appear correctly
I can access by CLI but the services appear this way

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STOPPED] Component is not running
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco Certificate Change Notification[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STOPPED] Component is not running
Cisco Desktop Administrator Service[STARTED]
Cisco Desktop Agent E-Mail Service[STARTED]
Cisco Desktop Browser and IP Phone Agent Service[STARTED]
Cisco Desktop Call/Chat Service[STARTED]
Cisco Desktop Enterprise Service[STARTED]
Cisco Desktop LDAP Monitor Service[STARTED]
Cisco Desktop License and Resource Manager Service[STARTED]
Cisco Desktop Recording and Playback Service[STARTED]
Cisco Desktop Recording and Statistics Service[STARTED]
Cisco Desktop Sync Service[STARTED]
Cisco Desktop VoIP Monitor Service[STARTED]
Cisco Log Partition Monitoring Tool[STOPPED] Component is not running
Cisco RIS Data Collector[STOPPED] Component is not running
Cisco RTMT Reporter Servlet[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Cisco Unified CCX Administration[STARTED]
Cisco Unified CCX CVD Dependent Webapp[STARTED]
Cisco Unified CCX Cluster View Daemon[STARTED]
Cisco Unified CCX Configuration API[STARTED]
Cisco Unified CCX DB Perfmon Counter Service[STARTED]
Cisco Unified CCX Database[STARTED]
Cisco Unified CCX Engine[STARTED]
Cisco Unified CCX Notification Service[STARTED]
Cisco Unified CCX Perfmon Counter Service[STARTED]
Cisco Unified CCX SNMP Java Adapter[STARTED]
Cisco Unified CCX Serviceability[STARTED]
Cisco Unified CCX Voice Subagent[STARTED]
Cisco Unified CCX WebServices[STARTED]
Cisco Unified Serviceability[STARTED]
Cisco Unified Serviceability RTMT[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco Serviceability Reporter[STOPPED] Service Not Activated
Cisco Unified Intelligence Center Reporting Service[STOPPED] Service Not Activated
Cisco Unified Intelligence Center Serviceability Service[STOPPED] Service Not Activated
Platform Administrative Web Service[STOPPED] Service Not Activated
Primary Node =true

1 REPLY 1
Highlighted
Collaborator

Hi Hernan,

Try to run the recovery disc, if doesnt work is better to reinstall UCCX from the scratch.

Regards

Leonardo Santana

Content for Community-Ad
This widget could not be displayed.