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Cisco UCCX Summer Time

Hi Dear!

 

Do you know if there is some way we can uptade the Time Zone in UCCX for Summer Time ?

 

Here in Brasil, the Summer Time starts in November 4th in this year but the UCCX Version 11.5 for example will Starts in the third week of October.

 

Any idea?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Collaborator

Re: Cisco UCCX Summer Time

You're going to have to talk to TAC about a patch for this, no real other way as that's an OS level function.

 

david

VIP Advisor

Re: Cisco UCCX Summer Time

Looks like you might be hitting this defect:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvm62842

Which is addressed with this COP file:
https://www.cisco.com/web/software/286315794/143590/ReadMe-UCCX-11.X-10.6-Timezonefix-2018c.pdf

You can download it from:
https://software.cisco.com/download/home/286321245/type/286315794/release/11.6%25282%2529
Downloads Home > Contact Center > Contact Center Solutions > Unified Contact Center Express > Unified Contact Center Express 11.6(2) > Unified Contact Center Express Critical Updates - 11.6(2)

Despite the 11.6(2) version you see, this does apply to 11.5 as well.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
3 REPLIES 3
Collaborator

Re: Cisco UCCX Summer Time

You're going to have to talk to TAC about a patch for this, no real other way as that's an OS level function.

 

david

VIP Advisor

Re: Cisco UCCX Summer Time

Looks like you might be hitting this defect:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvm62842

Which is addressed with this COP file:
https://www.cisco.com/web/software/286315794/143590/ReadMe-UCCX-11.X-10.6-Timezonefix-2018c.pdf

You can download it from:
https://software.cisco.com/download/home/286321245/type/286315794/release/11.6%25282%2529
Downloads Home > Contact Center > Contact Center Solutions > Unified Contact Center Express > Unified Contact Center Express 11.6(2) > Unified Contact Center Express Critical Updates - 11.6(2)

Despite the 11.6(2) version you see, this does apply to 11.5 as well.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
Highlighted

Re: Cisco UCCX Summer Time

HI dear!

 

How this patch comes almost in the last day, for some cases we use the TAC to change the timezone directly in the database. 

 

Now we can use the Patch too. 

 

Thank you a lot for your help!

 

 

 

 

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