04-24-2015 05:29 AM - edited 03-14-2019 02:43 PM
When we generate the Abandon Historical calls report on UCCX Maximum numbers of Inbound calls shows in Abandon calls report Calls time is 00:60 & Talk Time is 00:00 we configured calls queue time is 00:45 but calls not hit on the Agent Desk.
04-24-2015 06:04 AM
Please describe your issue more clearly....
Also describe in more detail what you have changed.
Aaron
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