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pravin1818
Beginner

Cisco UCCX

When we generate the Abandon Historical calls report on UCCX  Maximum numbers of Inbound calls shows in Abandon calls report Calls time is 00:60 & Talk Time is 00:00 we configured calls queue time is 00:45 but calls not hit on the Agent Desk.  

1 REPLY 1

Please describe your issue more clearly....

Also describe in more detail what you have changed.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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