Cisco Unified CCX WebServices Shutdown

[Juan carlos Arcaya Padilla]

hello..

need help, i have ccx 9.0.2 but affter the upgrade from ccx 8.5, the Webservices is down, no start never.. that cause the ccx is in partial service.

see the attach

[fullermichael]

I am also having the same issue in 9.0.2.10000-71.  HA environment and it seems only the first node is having an issue starting the service.

[Chakshu Piplani]

This is a defect please see the my response to Juan.

Regards,
Chuck

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[Chakshu Piplani]

Hi Juan,

This is a known defect you will have to open a TAC case to get this fixed as they have to go into server root to perform the workaround.

(defects might be cisco internal and does not show much info)

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtz79742

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCuc70764

They will be copying some file from the other server of HA which has the service running and pasting it to the server on which the service is not starting.

After that they will restart the tomcat service.

Regards,
Chuck

Please rate helpful posts and identify correct answers.

[smartnet_2s]

Hi Juan;

I am also having the same error with version 9.0.2.10000-71. I tryed any restart services but the service to remain down.

Do you have any progress about it?

[Fabio Alberto dos Santos]

Hi Juan;

I am also having the same problem with version 9.0.2.10000-71. My environment is HA .

After to restart  Cisco Unified CCX Serviceability service and  Cisco Unified CCX WebServices the problem to remain.

it same after boot of two servers no change.

Please, Do you have any progress about it?