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Frequent Contributor

Cisco Unified CM Authentication Failed because of SSLException.

Hi Freinds

 

I m getting the below errors while integrating CCX 12 5 1 With UCM 12.5.1 , Kindly Advise

 

Cisco Unified CM Authentication Failed because of SSLException. Ensure that the Tomcat self-signed certificates from

all AXL providers are uploaded to the Tomcat trust through Cisco OS Administrator

1 ACCEPTED SOLUTION

Accepted Solutions
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Hall of Fame Master

Re: Cisco Unified CM Authentication Failed because of SSLException.

Did you see this in the CCX install guide:

 

  • If the Cisco Unified Communications Manager (CUCM) cluster is using the self-signed certificate, then upload Tomcat certificates from all the nodes of CUCM cluster into the Unified CCX Tomcat trust store. To upload certificates, use the Cisco Unified OS Administration interface (for example, https://<uccx-hostname>/cmplatform) or the set cert import trust tomcat CLI.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/install/guide/uccx_b_125install-and-upgrade-guide/uccx_b_125install-and-upgrade-guide_chapter_010.html

View solution in original post

6 REPLIES 6
Highlighted
Hall of Fame Master

Re: Cisco Unified CM Authentication Failed because of SSLException.

Did you see this in the CCX install guide:

 

  • If the Cisco Unified Communications Manager (CUCM) cluster is using the self-signed certificate, then upload Tomcat certificates from all the nodes of CUCM cluster into the Unified CCX Tomcat trust store. To upload certificates, use the Cisco Unified OS Administration interface (for example, https://<uccx-hostname>/cmplatform) or the set cert import trust tomcat CLI.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/install/guide/uccx_b_125install-and-upgrade-guide/uccx_b_125install-and-upgrade-guide_chapter_010.html

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Highlighted
Frequent Contributor

Re: Cisco Unified CM Authentication Failed because of SSLException.

Hello chris

 

why this comes with CCX 12.5 :( 

 

CCX 11.6 was straight :)

 

 

bro chris , any youtube video for such matter  to follow

thanks

Highlighted
Hall of Fame Master

Re: Cisco Unified CM Authentication Failed because of SSLException.

I did not know that either, found it in the guide when researching your post :)  Cisco must have decided in their wisdom that trusted AXL connection is a must :)

Highlighted
Frequent Contributor

Re: Cisco Unified CM Authentication Failed because of SSLException.

Thanks Chris , realy Appreciate , i  m going to mark it as Accepted solution to let other guys know the resolution for such issue

 

thanks

VIP Advisor

Re: Cisco Unified CM Authentication Failed because of SSLException.

That's also in the upgrade section for anyone upgrading to 12.5, and it's also in the Release Notes, for anyone planning an install or upgrade. Once again, proving that although documentation can be wrong at times, it's absolutely critical to read it.

Anthony Holloway
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Hall of Fame Master

Re: Cisco Unified CM Authentication Failed because of SSLException.

Indeed, always review at minimum Upgrade Guide, Release Guide and ReadMe (if one is available) before planning any upgrade. The simplest things can make your upgrade a disaster. 

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