Cisco Unified ICM/CCE/CCH script editor v8.2.0(route calls to unity)

[mcoblerITD]

How do you route a call in CVP to a voicemail system.

The call flow is really simple.

Call comes in to  a main script M-F  8am to 5pm, then routes to the 1^st available agent. 

Afterhours needs to route to voicemail if option any key  is press.

How do I  build this in the script editor?

Thank you again for all your help.

Michelle

[geoff · Accepted solution]

Could not be easier.

Return a label to CVP (use a Label node). Have static routes in your SIP Proxy to send it to your subscriber pair. Make CUCM handle it.

I usually set these up with a prefix I strip in CUCM so they don't clash with other numbers and are obvious.

Regards,

Geoff

[mcoblerITD]

Thank you, worked like a champ.