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Cisco Unity 12.5 - Callers are unable to leave VM's due to space.

Mogwai
Level 1
Level 1

We seem to be running into an issue where the VM store is full for Unity. The first thing I'm looking to confirm is simply where the VM's are actually stored? I see that we have a mailbox store that is 1.29GB for 765 mailboxes, but looking to see how much of that space is actually used?

 

When I check the CLI & run a 'show status' I see the disks: Active 76%, Inactive 68%, and Logging 82%. None seem to correlate to the VM store?  Is the VM store a partition on one of these drives?

1 Accepted Solution

Accepted Solutions

You might also want to post this question in the Collaboration UCM area https://community.cisco.com/t5/unified-communications-infrastructure/bd-p/discussions-uc-infrastructure since not all contact centers use Unity.

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1 Reply 1

You might also want to post this question in the Collaboration UCM area https://community.cisco.com/t5/unified-communications-infrastructure/bd-p/discussions-uc-infrastructure since not all contact centers use Unity.