Cisco Webview - Call type half hour report missed

[Nguyen KeThuc]

Hi all,

I am using Cisco ICM 7.2. When i run a  Call type half hour report in the Webview, some hour durations are missed in same day. Pls view the captured image: Examle frome 1:00 to 5:00 and 8:30 to 10:30 missed.

[Senthil Kumar Sankar]

Hi,

Do you have the data for the missing interval in the the t_Call_Type_Half_Hour table in both the Loggers and HDS DB ? Please have a look.

Can you also check, did you even have calls hitting on that CallType during that intervals, You can check this by using the CallTypeID field on TCD and RCD ?

Regards,

Senthil

[Nguyen KeThuc]

Hi Senthil,

I checked in  t_Call_Type_Half_Hour table in both the Loggers and HDS DB and they still have  the missing intervals. The call hiitting was normal at that time.

Any ideas,

Thuc.

[ln33147]

Hello Thuc,

I'm facing the same issue. I appreciate if you can share what you came up with.

Thank you in advance.

Lara