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cisco WFO Monitoring and recording install error

elvinmorales
Level 1
Level 1

I have followed the installation guide(QM all in one solution) . I have Windows Server 2012 R2 with SQL Server 2014. When I run the setup_MonRec_1151, I get "Windows cannot find 'bin\7za.exe'. Make sure you typed the name correctly, and then try again." error. I click ok multiple times, the error box disappears. Then the following error pop up appears " unable to execute file E:\Cisco\WFO_QM\bin\ConfigureClients.exe CreateProcess faled; code 267. The directory name is invalid.

 

Does anyone have knowledge of what the issue may be ?

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