Cisco WIM 11.1 Database Schema

[Kenan Muharemagic]

Hi all,

I have Cisco WIM 11.1 deployed with UCCE 10.0.

I am trying to build some custom reports for Cisco WIM chat offers.

Does anyone have a database schema for this version?

Regards,

Kenan

[Omar Deen]

Nope, doesn't exist.... eGain either doesn't have or doesn't want to give up the schema.

[Kenan Muharemagic]

Hi Omar,

Thanks for the feedback.

I was able to get the information I needed by digging through the tables and store procedures.

Built the report as customer requested so all is good.

Kenan