03-21-2012 03:36 AM - edited 03-14-2019 09:34 AM
Hi all,
After adding "html code'' for the chat entry point to some page noticed that it doesn't work with some browsers.
When it doesn't work I am getting back something like that:
"Cannot continue chat because your browser is not supported. Please access Chat help using a supported browser"
Webchat definitely works with IE7, and doesn't work with IE9, Firefox and so on...
So my question is simple:
Is it possible to fix something or users to access contact center agent for chat must use only supported browsers ?
If last is correct what is the list of supported browsers(couldn't find it)?
Thanks
Jevgenij
03-21-2012 05:29 AM
What version of WIM are you using?
03-21-2012 07:46 AM
CIM:
Major Version: 4
Minor Version: 3
Service Pack: 2
Hotfix: 3
03-21-2012 08:05 AM
Page 10
03-21-2012 12:52 PM
Thank you for pointing me to the document.
Just thoughts: Isn't this a bit wierd?
Lets imagine situation when a customer calling to some contact center and IVR response back to him something like:
"Sorry, your Nokia mobile phone model is not supported, please use supported phone model for access. Thank you"
)))
03-21-2012 01:27 PM
You can change the wording of the error message that shows to the customer or remove it all together. Unfortunately the versions advance so fast anymore (Firefox rolls out a new version every 6 weeks) that it is difficult (and frustrating) for developers to keep up.
03-21-2012 04:00 PM
I think I found a fix for that problem.
I haven't completed tests but results looks promising....
Just played a bit with the BrowserCapability.settings file on CIM.
Below you can see a proof:
Please use it on your own risk.
P.S. maybe we shoudl bring a note to devolopers that it is not so difficult ?
02-28-2013 07:09 AM
Please can you share how you edited the BrowserCapability.settings file on CIM?
Regards,
Ian
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