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Ronny Setereng
Beginner

Cisco WorkForce recording from CUBE

I´m trying to get the Workforce to record calls from a CUBE that forks incoming calls to CUCM and Workforce recording service.

On the WFO server I see that it´s listening on TCP5060 and a debug on CUBE shows that the call is forked and sent to the server.

 

The SIP message is 500 Server error.

 

Has anyone some suggestion how this is setup? Can´t find any good documentation.

How is the Telephony Groups and Signaling Group configured in this scenario? 

 

 

 

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