07-16-2013 06:09 AM - edited 03-14-2019 12:04 PM
Hi All - Please help me out in understanding below questions.
1. Once agent get reserved, ICME respond ICM_CONNECT and ICM_RELEASE to CVP ICM services.
2. ICM services will forward ICM_RELEASE to IVR services which inturn forward Disconnect temp to VXML G/W
Now my question is Disconnect temp have any inbuilt mechanism which will update SIP to disconnect VRU Leg which has initated as O/B leg from CVP SIP services to VXML G/W for VRU treatment.
Because i can see BYE Msg is repeating twice, One from VXML --> CVP SIP service and CVP SIP respond 200 OK ---> VXML and one from CVP SIP ---> VXML G/W and VXML G/W respond 200 OK ---> CVP SIP service.
When i check the call flow i came know to know only CVP SIP service will send BYE Msg to disconnect VRU Leg which has initated as O/B leg from CVP SIP services to VXML G/W for VRU treatment.
SIVANESAN R
Solved! Go to Solution.
07-26-2013 08:59 AM
Hi,
Can you perform the below steps on the VoiceGateway
1) Create SIP Profile
voice class sip-profiles 100
request bye sip-header p-rtp-stat remove
response 200 sip-header p-rtp-stat remove
2) Apply the Profile in the SIP Global level
voice service voip
sip
sip-profiles 100
Place a test call and check do you see 2 BYE messages are exchanged.
Regards,
Senthil....
07-25-2013 10:29 AM
Can you please share the CVP Call Server logs so that we can explain SIP messages ?
Regards
Sajid Ahmad
07-26-2013 06:58 AM
Sajid - Attached VXML and Call server logs, Please check and update.
Highly appreciate your help
SIVANESAN R
07-26-2013 07:54 AM
07-26-2013 09:14 AM
But even i could see two BYE MSG in production n/w
SIVANESAN R
07-26-2013 08:59 AM
Hi,
Can you perform the below steps on the VoiceGateway
1) Create SIP Profile
voice class sip-profiles 100
request bye sip-header p-rtp-stat remove
response 200 sip-header p-rtp-stat remove
2) Apply the Profile in the SIP Global level
voice service voip
sip
sip-profiles 100
Place a test call and check do you see 2 BYE messages are exchanged.
Regards,
Senthil....
07-26-2013 09:03 AM
Can you explain why is this needed ?
voice class sip-profiles 100
request bye sip-header p-rtp-stat remove
response 200 sip-header p-rtp-stat remove
07-27-2013 04:29 AM
Senthi - Now it's fine, I can see only one BYE MSG from CVP ---> VXML G/W
Thanks for your help
SIVANESAN R
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