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yavuzsab
Beginner

Click to Call with Cisco WIM 4.4?

Hi eGain Experts,

Could anybody confirm that Click to Call with Cisco WIM 4.4 will work with UCCE? I understand Web Callback will work, however not too sure about Click to call. I know eGain CallTrack or ClickToCall can achieve this.  Is anybody able to confirm if this feature is configurable with the Cisco WIM licensing arrangements? if so could somebody provide sample configuration on how to achieve would be very useful.

Thank you very much.

Regards,

Yavuz

1 REPLY 1
marcus.booth
Beginner

Short answer no. All evidence points to UCCX only.

Sent from Cisco Technical Support iPad App

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