10-01-2004 11:56 AM - edited 03-13-2019 10:29 PM
Have loaded ICM 5, SR 7, have created AW & HDS, Webview works. Created Client AW, have ICM Admin Workstation tool on desktop. When Config Mgr is clicked, ICM 5 Window pops, error msg: (-9986)Session to local database cannot be opened. Is this a SQL DSN config problem?
10-07-2004 01:24 PM
Hi,
It may have several reasons. After replacing the fiber cables, this problem was solved.
10-08-2004 06:19 AM
Thanks, No Resolution. may not have described problem very well. There isn't a fiber cable involved. Laptop connects via LAN / Cat 5. Problem is in aplication as loaded (have tried re-install) or SQL perms / rights / driver / registry. Unless there is something completely missing.
10-08-2004 08:02 AM
Make sure that the machine on which you are installing the client AW is a member of the same domain as the AW/Routers/loggers.
If you install the client AW on, say, your desktop which isn't a part of the same domain as the rest of IPCC, you will get errors.
Regards,
Matt
10-08-2004 09:47 AM
thanks, does that mean any call center admin people have to be in the AW/HDS domain? or, can i front end the AW with a sessions server
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: