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Beginner

Client desktop agent

Is there a way to so the agents can see where they are in the queue so they can anticipate when they might get a call?

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Re: Client desktop agent

What product: CCX or CCE?

If CCX, no. Agents have zero insight into that information sadly. You would need to look at a third-party wallboard (many provide browser-based interfaces) to show this to agents.

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