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Co-relation between Cisco UCCX call data and AQM Meta data (Recording)

Is there a common ID key between UCCX DB and AQM ?

 

I looked into both products database schema guide but seems like there’s no ID key linking the two.

 

The only method of linking is on the caller/receiver numbers and timestamp. However, this isn’t always an accurate method for building actual co-relation.

 

Did anyone try to do this in the past ?

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Re: Co-relation between Cisco UCCX call data and AQM Meta data (Recording)

They are different products written by different companies.

You can use a Finesse workflow action to write metadata to the QM/AQM server.

What metadata are you currently writing and where does it come from?

Graham

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