Combining automatic and non-automatic wrap-up time

[Anihe_lofveg]

Hi!

I was wondering if it was possible to combine automatic and non-automatic wrap-up?

I want to configure it to have a 10 sec automatic wrap-up after each call. But I also want the possibility to enter the work status manually if more time is required, without having to go to a Not ready status.

We are using CAD 8

Regards,

Vegard

[TomTom1313]

Hi,

any solution for this ?? Basically we must have the possibility to extend the wrap up time (Work state) manually (eg. by pressing the work button in CAD) if the agents needs more time than the configured wrap up time.

Thanks!

[brian1mcc]

I can't see any way to do this. How about another not ready code named 'extended wrap time' or similar?

Brian