I have 10 UCCX licenses, and 10 CR licenses, now i will have more 5 agents in UCCX. As the licensing for UCCX is concurrent, i will not have to buy more UCCX licenses. But for CR i will have to buy more 5 licenses as the licencing is named user. Here is my problem, because i have budget problems. So my question is if there is any way to record 15 agents with the 10 CR licenses?
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Configuring Cloud Connected PSTN (CCP) – Easy as 1-2-3!
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