09-09-2013 09:05 PM - edited 03-14-2019 12:23 PM
Hi All,
We have new intallation of compliance recording (QM) version 8.5(2). So we have recieved the installation disk for WFO/QM 8.5(2) from cisco. But our customer needed to be upgraded to QM 9.0(1) (We have CUCM and UCCX environment compatible for QM 9). But I was not able to find download for QM 9.0 full installation from Cisco.com only there is QM 9.0 service upgardes in Cisco.com
Any one has idea wher I can download QM 9.0 full installatio
Thanks
Reagrds
09-10-2013 05:48 AM
You need to request it via Product Upgrade Tool, CCO only has minor patches for QM, major releases are only available via PUT.
HTH,
Chris
09-17-2013 08:13 PM
Thanks Chris,
Yep you are correct, I managed to retriev the QM 9.0 full installation via PUT
Thanks for reply
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