We have PCCE v 12.5 . We would like to obtain the peak call volume. The objective is to get the “max number of concurrent calls count and” That cover all calls whatever have been answered by an agent, abandoned or in treatment at IVR level. We did not find any stock reports within CUIC that produce concurrent call usage reports
I don't know CUIC reports well. But if you were to look in VXMLServer/logs/globalCallLogger. This is a CSV file. The 3rd column is the number of licenses in use each time VXMLServer is sent a request. If you find the max value of that 3rd column and add 1 to it, then you'll have the max number of calls on the VxmlServer each day.
Thank you for the information. Could you kindly check that this is correct if I locate the third column sum, say 30, and then need to add 1 to the total, making the total 31 concurrent to calls?
We are trying to find the number of concurrent calls on a daily or hourly basis because we do not have CVP Reporting at our end. We are having trouble with dropped calls in the last few months and 270 have concurrent licenses on both sides. Could you kindly help us find the number of concurrent calls on a daily or hourly basis?
All right, then didn't you try to analyze License Consumption Report? It can show you the maximum number of the VRU ports used at the specified interval.
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