Configuratin of Outbound Direct Preview

[rjunaid.sh]

Hey experts, i wanted to test Direct Preview in my own UCCX platform without SIP any how can i configure ?

I tried to configure own my but it didn't work i created one agent and one DN and open them on my computer and then created outbound campaign and import that DN in contact then i set time and added csq but nothing happen at particular time.

Any Idea?

[jason-mcgee]

rjunaid,

What is your percentage setting under Outbound >>> General Configuration for % of Logged in Agents for Outbound? If it is not set for 100% with just 1 agent configured it will not work. Also do not forget to assign a CSQ. Your best bet would be to test with more than 1 agent if possible.

Jason

[rjunaid.sh]

Hey jason, i set that % to 100 and login two agent on Finesse but still nothing happen, am trying to test my dialer on my own extension that i created in  CUCM  my phone extension is 2772 and i saved that in notepad and uploaded on my Campaign, but nothing is happening, csq is already added idk what is wrong or maybe am missing something

[jason-mcgee]

rjunaid,

It needs to be an actual phone number, not an extension. Also if it is a duplicate number or there are duplicates in what you upload it will ignore them by default (If I remember correctly, you can override this). I ended up testing on a couple of cellular phone numbers. It can be a little tricky the first couple of times, but once you know what is needed for the phone number upload and all the settings, it seems pretty robust.

[rjunaid.sh]

Hey, i don't have any Gateway configured in my setup i was just thinking to test Direct Preview outbound campaign inside my setup if it is possible ..

[jason-mcgee]

rjunaid,

Got it. I don't think it will work for testing if the system has no way to make the actual call. 

[rjunaid.sh]

Thanks for replying i guess somehow we can make it work if we want to know how to play with Route Patterns what you think?

And i have one more querry

I have two CUCM am trying to call from one CUCM to another CUCM for this i create intercluster trunk and created route pattern 94XX and and added that trunk into that pattern and then i register phone on with the extension 9401 and same procedure on the second CUCM with extension 9402, i have two softphone IP Communicator and IP blue one is registered with 9401 and other with 9402 but when i try call one sometime call just end randomly without showing any error and sometime it say High Traffic, what it could be ?? Any Idea ? 

And if something is wrong with my config then please point it out or tell me steps that involved in Intercluster Trunk call