Configuration a MR-PG without Network VRU

[guillaume.chevalier]

Hi,

It's possible to install a MR PG without a network VRU configuration ?

I ask this because I try to install an lab without IP IVR and CVP

I have a generyc PG with CUCM PIM (PG 1) and MR-PG (PG2). that's all.

regards

Guillaume

[geoff]

The MR PG config needs a NVRU. It's just a logical device.

Regards,

Geoff

[guillaume.chevalier]

Ok,

if there are nothing behind the NVRU, it's not a problem for the MR PG ?

Regards,

Guillaume

[geoff]

Nope.

Regards,

Geoff

[guillaume.chevalier]

Ok.

My dialer is OK : [icm1.Dialer.BADialer] [CM-A] [CTI-A] [Ports C:5,R:5,B:0] [MR-A].

My MR-PG is OK and the PIM is active.

I have an administration script and my campaign is set in Progressive mode. I have a query rule in import rule. I update dialing list.

But the dialer doesn't send request to ask records to the campaign manager.

have you an idea ?

Regards,

Guillaume

[david.macias]

Is your campaign active?  Can you dump your baimport and bacampaignmanager logs?

david

[guillaume.chevalier]

I join logs to discussion.

how i know if a campaign is running or not ?

Regards,

Guillaume

[geoff]

Every 5 seconds, the Dialer writes a heartbeat line to the log file. Look at that - check the manual on the meaning of each column. One indicates the campaign - should have an "A" for active. Look at the agent column - you should see agents available to the Dialer.

The heartbeat line(s) are useful.

Regards,

Geoff

[guillaume.chevalier]

Ho, my campaign isn't Enable. But i can't launch it or i don't know how launch it

I'm on this problem for several days.

how can i launch the campaign ?

Regards,

Guillaume

[guillaume.chevalier]

nobody can answer me ?

[david.macias]

I'm pretty sure Cisco TAc can answer your question.  You do understand we do this out of the goodness of our hearts, right?

Post the config of your campaign, each and every tab.

david

[guillaume.chevalier]

I know you do this out of the goodness of your hearts and thanks you.

I did not used to using forums. But I do it because I'm desperate. I need help.

Config of my campaign :

conf of my dialer :

all ports are OK (tested with dialogicTest)

conf of my import rules :

present in the database

conf of my query rules :

Query ok

conf of my system :

Regards,

Guillaume

[geoff]

is that Customer Dialing Range correct - looks weird to me.

Regards,

Geoff