07-19-2013 12:44 AM - edited 03-14-2019 12:05 PM
Good day. I am working on a new campaign and would like to seek your opinions on how to configure a
trunkline to UCCE. For example number to be configured is 6322588. Any suggestion will be highly appreciated.
Nortel PABX -----E1------UCCE
07-19-2013 01:27 AM
Hi,
is it an outbound campaign?
If you are completely new to UCCE, I don't really recommend you to configure an advanced topic like outbound dialling.
G.
07-19-2013 01:45 AM
Gergely,
This is an inbound campaign only.
07-19-2013 01:53 AM
Okay, and where did you get stuck?
G.
07-21-2013 03:45 PM
G,
Actually we already connected the E1 To UCCE is there any configuration that needs to be done before I can have it
test it?
Regards,
Jovel
07-21-2013 08:16 PM
07-21-2013 08:31 PM
David,
When I dialled the number it is still busy using a landline. But when, I tried dialling it using the IP communicator it is
already ringing. Any suggestions?
Regards,
Jovel
07-21-2013 10:43 PM
Do I need to put something on the default label? I click the down arrows and there were 4 digits numbers.
07-22-2013 01:12 AM
Hi,
I don't want to be offensive, but do you have the slightest idea about what you are doing? I don't think so.
Look, the answer may be: it depends on what you are trying to do. Do you want to use a default label without a script? Or do you want to use a script?
G.
07-22-2013 01:30 AM
No problem. I am just new with UCCE and trying to understand it better. Here is the thing
this is a new campaign...new created trunkline 632XXXX needs to be connected to UCCE afterwards
this needs to be connected to a script. I trying to understand the notes I got from the previous admin and
I am having trouble to understand how to connect the trunkline to UCCE...I apologize for the confusion
better yet any advise will be highly appreciated.
07-22-2013 03:09 AM
Hi,
this way: most likely, that T1 delivers calls to one particular number, right?
This number should be created in CUCM as a CTI Route point, controlled by the "PG user" of ICM. The same number should be created on the ICM too, as a Dialled number, mapped to a CallType, which is mapped to an ICM script.
G.
07-22-2013 05:42 AM
Like Gergely said, I think you're going to struggle a lot without any training or someone to show you what to do. Ask your employer to pay for a one week boot camp to start you off.
david
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