No changes are needed on CCX for Supervisor silent monitoring
Silent Monitoring uses the Built in Bridge in the agents phone so make sure that is enabled for your agents.
You must also set a suitable "Monitoring Calling Search Space" for your Supervisors. On UCM find their Device Profile then under their directory number in the "Line 1 on Device xxx" section set a Calling Search Space
Configuring Cloud Connected PSTN (CCP) – Easy as 1-2-3!
STEP 1: PREPARE
Before you can configure your CCP in Control Hub, you must procure PSTN services from an authorized Webex Calling CCP Partn...
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This topic is a chance to discuss more about how to read Cisco Unified Communications trace files. In this session, Cisco D...