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bpenumalli
Beginner

Connect all legs of an Outbound call

Not able to find connection of all the legs of an outbound call in ucce_hds.dbo.Termination_Call_Detail table. Manually was able to find an outbound call legs - first leg has of an outbound call had 0 for RouterCallKeyDay and RouterCallKey, but the remaining legs that had internal routing had RouterCallKeyDay and RouterCallKey, trying to figure out how to tie them. Notice PeripheralCallKey is common, but it sounds like it is not unique in the table.

 

Screenshot Outbound_legs.png

2 REPLIES 2
Vitthal Thutte
Beginner

We use PeripheralCallType = 9 to identify obd call & for all the OBD call RouterCallKeyDay and RouterCallKey value will be 0.

 

What internal routing you using ?

V T

After outbound leg, if an agent plays pre-recorded message to a client - referring that as internal routing.

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