Consult Call Transfer in CCX

[Jake Riecken]

Hello,

CUCM/UCCX Version 11.5

I have setup a consult call transfer in CCX to ring a Hunt Group in CUCM.  In doing this the caller id on the phone shows the IVR Port Number.  Is there a way to show the Caller ID info instead of the IVR Port info?

Thanks,

Jake

[Aaron Harrison]

Hi

No - if you release the call (call redirect, rather than call consult) you'll see the real number. Otherwise it is a call from UCCX until you answer it, so you see the UCCX port.

Aaron

[Jake Riecken]

Thanks Aaron,  Once the script releases the call by a hunt group member answering the call will Caller ID populate?

[Aaron Harrison]

Hi

Caller ID should be seen:

- When the person in the hunt group answers the call (regardless of step type)

- Immediately when ringing if you use a 'redirect' step rather than a 'consult transfer'

Aaron