Contact Center 85 license upgrade and services related

[Andre Camillo]

Hello,

A customer of mine wants to upgrade his contzct center licenses, from ENH to Premium, he has a valid contract of ESW ans UCSS services for the enhanced licenses on his deployment.

I would like to know, is it necessary for him to buy ESW and UCSS along with the upgrade PN (L-CCX85-85U-E-P-S1)?

Thank you.

[Aman Soi · Accepted solution]

Hi Andre,

I was just refering the Ordering guide which says

Updating UCSS contract when upgrading Unified CCX licenses

UCSS cannot be upgraded from one category to another (e.g. Standard to Enhanced). If

the customer upgrades within the solution, they need to purchase UCSS for greater or

equal value to cover the new version, then they can request a credit on the unused term

of the original purchase from Customer Service

you can also speak to ucss-support@external.cisco.com for more details on ESW.

regds,

aman