Contact center agent status in UCCX - Finesse client down

[dapo100]

HI

I wonder what will be an agent status in UCCX 10.6 if his/her PC goes down ( finesse agent loses connectivity with UCCX server). We plan using Enhanced type licenses. Can the agent continue working with the IP phone only?

Regards,

Dan

[Chris Deren]

After some delay the Finesse server/service will detect the agent is off-line and will mark the agent as logged out, but that may take few minutes.

[Arundeep Nagaraj]

Hi Dan,

Well with the previous versions, we had a defect, where it would not change to Logout:

CSCur00659

In 10.6, its fixed and as and when the browser close due to crash is observed, it will be marked logged out on Real Time Reporting, Supervisor and CUIC.

Hope this helps!

Regards,

Arundeep