Solved: Re: Contact Center Certification - Cisco Community

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Has anyone given 500-443 exams recently ? I recently passed 500-442 exam and found to be difficult comapre to previous version of the exam. PCCE being introduced specailly .. now i am preparing for 500-443 exam.. does anyone given this exam recently ? I see it's also cover PCCE . Whoever gone through the exam can confirm if this is completely based on PCCE or it's mixed of both PCCE and UCCE and UCCX ??

Any suggestion would be helpful for my preperation

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Yeah this exam is tough and I would have been surprise if somebody actually passed on 1st attempt.

Topic that you are looking for is as below. I have added few more topics for you to prepare which I forgot earlier. Any query just give me a shout.

Don't forget to mark this post as useful and accept as solution if you think it helped you.

Call transfer:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/11_0/CCVP_BK_11366AC9_00_1101-design-guide/CCVP_BK_11366AC9_00_1101-design-guide_chapter_01110.html

CVP Call flow models:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp12_0/configuration/guide/ccvp_b_configuration-guide-12-0/ccvp_b_configuration-guide-12-0_chapter_010.html#CCVP_RF_VB4C5F57_00

Call flows:
https://www.cisco.com/c/en/us/support/docs/customer-collaboration/virtualized-voice-browser-116-1/212644-technote-on-vvb-11-6-messge-flow-with-co.html#anc6

https://www.cisco.com/c/en/us/support/docs/customer-collaboration/virtualized-voice-browser-116-1/212644-technote-on-vvb-11-6-messge-flow-with-co.html#anc6

CUCM backup & restore:
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/214626-configure-backup-and-restore-from-gui-in.pdf

CUIC:
https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_911/design/guide/CUIC_BK_S53C8D8E_00_srnd-911_chapter_010.html#CUIC_RF_D2EC3B0D_00

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1261/maintain_and_operate/guide/cuic_b_1261-admin-console-user-guide/cuic_b_1261-admin-console-user-guide_chapter_0101.html#CUIC_RF_...

Cisco Unified Intelligence Center Report Customization Guide Release 11.5 (1) - Visual Customizations [Cisco Unified Intelligence Center] - Cisco

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