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Contact Center Certification

arghakamaldey
Level 1
Level 1

Has anyone given 500-443 exams recently ? I recently passed 500-442 exam and found to be difficult comapre to previous version of the exam. PCCE being introduced specailly .. now i am preparing for 500-443 exam.. does anyone given this exam recently ? I see it's also cover PCCE . Whoever gone through the exam can confirm if this is completely based on PCCE or it's mixed of both  PCCE and UCCE and UCCX ??

Any suggestion would be helpful for my preperation 

1 Accepted Solution

Accepted Solutions

Yeah this exam is tough and I would have been surprise if somebody actually passed on 1st attempt. 

Topic that you are looking for is as below. I have added few more topics for you to prepare which I forgot earlier. Any query just give me a shout.

Don't forget to mark this post as useful and accept as solution if you think it helped you.

Call transfer:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/11_0/CCVP_BK_11366AC9_00_1101-design-guide/CCVP_BK_11366AC9_00_1101-design-guide_chapter_01110.html

 

CVP Call flow models:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp12_0/configuration/guide/ccvp_b_configuration-guide-12-0/ccvp_b_configuration-guide-12-0_chapter_010.html#CCVP_RF_VB4C5F57_00

 

Call flows:
https://www.cisco.com/c/en/us/support/docs/customer-collaboration/virtualized-voice-browser-116-1/212644-technote-on-vvb-11-6-messge-flow-with-co.html#anc6


https://www.cisco.com/c/en/us/support/docs/customer-collaboration/virtualized-voice-browser-116-1/212644-technote-on-vvb-11-6-messge-flow-with-co.html#anc6

 

CUCM backup & restore:
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/214626-configure-backup-and-restore-from-gui-in.pdf

 


CUIC:
https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_911/design/guide/CUIC_BK_S53C8D8E_00_srnd-911_chapter_010.html#CUIC_RF_D2EC3B0D_00

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1261/maintain_and_operate/guide/cuic_b_1261-admin-console-user-guide/cuic_b_1261-admin-console-user-guide_chapter_0101.html#CUIC_RF_...

Cisco Unified Intelligence Center Report Customization Guide Release 11.5 (1) - Visual Customizations [Cisco Unified Intelligence Center] - Cisco

View solution in original post

14 Replies 14

We're limited to being able to comment on the contents due to the Cisco confidentiality rules, but I personally found 500-443 to be harder than 500-442. CCX isn't mentioned in the exam description so I wouldn't worry about that and would focus on UCCE/PCCE.

Thanks Bill. That's what exactly wanted to hear to get an understanding how tough it would be. Thanks for the feedback.

No problem, maybe you'll find it different, but please share your experience if you don't mind after you take the test.
It is just tough since there are no study guides or whatnot that Cisco offers to give you a sense on what will be on the exam, until after you've taken it once.

I passed the exam on 2nd attempt.. agree that it was tough but if you read the Cisco documentation thoroughly we can do the exam easily.. just need to go through exam topic with Cisco documentation line by line... But in real world the exam question should not be like that it should be scenario based

Which Cisco documents in particular would you recommend for each of the topics please?

Did you have a link for the call transfer topic please? And the CVP call flows... I have worked with ICM\CCE in a range of roles including design and support but these questions just stumped me completely

Yeah this exam is tough and I would have been surprise if somebody actually passed on 1st attempt. 

Topic that you are looking for is as below. I have added few more topics for you to prepare which I forgot earlier. Any query just give me a shout.

Don't forget to mark this post as useful and accept as solution if you think it helped you.

Call transfer:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/11_0/CCVP_BK_11366AC9_00_1101-design-guide/CCVP_BK_11366AC9_00_1101-design-guide_chapter_01110.html

 

CVP Call flow models:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp12_0/configuration/guide/ccvp_b_configuration-guide-12-0/ccvp_b_configuration-guide-12-0_chapter_010.html#CCVP_RF_VB4C5F57_00

 

Call flows:
https://www.cisco.com/c/en/us/support/docs/customer-collaboration/virtualized-voice-browser-116-1/212644-technote-on-vvb-11-6-messge-flow-with-co.html#anc6


https://www.cisco.com/c/en/us/support/docs/customer-collaboration/virtualized-voice-browser-116-1/212644-technote-on-vvb-11-6-messge-flow-with-co.html#anc6

 

CUCM backup & restore:
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/214626-configure-backup-and-restore-from-gui-in.pdf

 


CUIC:
https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_911/design/guide/CUIC_BK_S53C8D8E_00_srnd-911_chapter_010.html#CUIC_RF_D2EC3B0D_00

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1261/maintain_and_operate/guide/cuic_b_1261-admin-console-user-guide/cuic_b_1261-admin-console-user-guide_chapter_0101.html#CUIC_RF_...

Cisco Unified Intelligence Center Report Customization Guide Release 11.5 (1) - Visual Customizations [Cisco Unified Intelligence Center] - Cisco

Thanks thats brilliant. I cant mark as accepted solution as not my original question, sorry. Have marked as helpful

no worries.. Good luck with the preparation and the exam !! 

David Strong
Level 1
Level 1

I have just taken the 500-443 exam and failed it... It is ridiculously hard and a mixture of PCCE and CCE. I would suggest that not many of the answers can be found in any Cisco documentation and it is just a push to get people of the training courses. Alot of question of CVP database element and JNDI?? What that has to do with administering CCE or reporting I do not know. All in all not a great exam.

lingxuan
Level 1
Level 1

Thanks arghakamaldey. i failed 500-443 too,can i send the message to you ?

Sure you can