Contact center desktop Agent stealth mode issue (8.0.2)

[Brent Rockburn]

So here is the deal.

We're running windows XP and the verstion of desktop agent that i've noted above.

When the agents put the desktop software in "stealth" mode it goes into the systray. However when they receive a call, it takes over priority (only way I can describe it) and does not stay in "stealth".

Has anyone come accross this? Any docs on a solution would be great.

Thanks,

BR

[Jonathan Schulenberg]

Are you saying that it regains focus (i.e. reopens)? I'm not sure how to interrupt "takes over priority".

Stealth mode should only regain focus if a team message or email is received. If it is doing this for a call it's a bug. From the CAD user guide:

The window appears as an icon in the system tray (lower
right-hand corner of your desktop, next to the system
clock) and doesn’t appear unless double-clicked or if you
receive a team message or an e-mail.

Speaking of bugs, I strongly recommend that you place a PUT order for 8.5 and apply 8.5(1)SU1. The 8.0(x) release is a train wreck and has caused multiple CAP cases.