Contact Center Express

[wang12180005]

Showing this error while debugging script

Task:54002233906 AcceptStep: Trigger is not a ContactApplication Trigger

Please help!!!

 

[Oleksandr Yurchenko]

Hi,

Do you chek " Validate script " button ?

br Oleksandr

[wang12180005]

yes, I have validated. Validation gets success but while debugging it giving this error.

[Oleksandr Yurchenko]

Why you use active debugging ? Do you have such error in reactive debug ?

[wang12180005]

Appreciated your answers. Thank you

[Jonathan Schulenberg]

If a script step executes that requires an active contact (ie call) you must attach the script to an Application and call the Trigger while performing a reactive debug. The Accept step failed to execute because there was no active contact (call).

[wang12180005]

Yes Jonathan, Script working fine now. Thanks and one more...,

In my script I've kept the call to system till 5pm (set the time of the day (9am-5pm)) but agent is saying that he is still getting calls when he is logging in the system after 5pm too. what is the issue here?

[Dmytro Benda]

Hi @wang12180005 , 

Do you have only one script in your UCCX? if you have several scripts, maybe another script sends calls to this agent after 5 PM. Also it will be good if you share here the screenshot of your entire script, because at the moment it is hard to say how it behave (we see in your first post just a part of it)

My Cisco Unified Communications Blog.

[wang12180005]

Seems like it is because of having several scripts. Thank you

[Dmytro Benda]

I understand that you assigned this script in your Application and Trigger number. But does your Agent receive calls ONLY from this Application and Trigger? 

As for the script - it seems to be ok, however, can you please show the properties of the Time of Day step? 

My Cisco Unified Communications Blog

[wang12180005]

Here!

[Dmytro Benda]

Well, this config of the step is absolutely correct. So, then I suggest that other applications can send calls to this agent after 5 PM.

My Cisco Unified Communications Blog 

[wang12180005]

Thanks a lot. Appreciated your time for answering my doubts.