10-23-2022 09:04 PM
Showing this error while debugging script
Task:54002233906 AcceptStep: Trigger is not a ContactApplication Trigger
10-24-2022 02:13 AM
Do you chek " Validate script " button ?
10-24-2022 02:52 AM
yes, I have validated. Validation gets success but while debugging it giving this error.
10-24-2022 03:23 AM
Why you use active debugging ? Do you have such error in reactive debug ?
10-24-2022 09:27 PM - edited 10-25-2022 01:17 AM
Appreciated your answers. Thank you
10-26-2022 06:38 PM
If a script step executes that requires an active contact (ie call) you must attach the script to an Application and call the Trigger while performing a reactive debug. The Accept step failed to execute because there was no active contact (call).
10-26-2022 08:23 PM - edited 10-26-2022 08:23 PM
Yes Jonathan, Script working fine now. Thanks and one more...,
In my script I've kept the call to system till 5pm (set the time of the day (9am-5pm)) but agent is saying that he is still getting calls when he is logging in the system after 5pm too. what is the issue here?
10-26-2022 08:37 PM - edited 10-26-2022 08:38 PM
Hi @wang12180005 ,
Do you have only one script in your UCCX? if you have several scripts, maybe another script sends calls to this agent after 5 PM. Also it will be good if you share here the screenshot of your entire script, because at the moment it is hard to say how it behave (we see in your first post just a part of it)
10-26-2022 08:43 PM - edited 10-26-2022 08:56 PM
Seems like it is because of having several scripts. Thank you
10-26-2022 08:51 PM
I understand that you assigned this script in your Application and Trigger number. But does your Agent receive calls ONLY from this Application and Trigger?
As for the script - it seems to be ok, however, can you please show the properties of the Time of Day step?
10-26-2022 09:07 PM - edited 10-26-2022 09:09 PM
10-26-2022 09:20 PM
Well, this config of the step is absolutely correct. So, then I suggest that other applications can send calls to this agent after 5 PM.
10-26-2022 09:34 PM
Thanks a lot. Appreciated your time for answering my doubts.
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