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Contact Center Licences and Call Recording

Hi Guys

 

Please if some one can explain the following.

 

What is the purpose of these licences. I tried to check on the CCW but still stuck.

 

CCX-125MEDIAKIT-K9
CCX-125-LICK9
CCX-125-N-P-LIC
CCX-125-PHA-LIC
CCX-125-CR-LIC
CCX-125-AQMLIC

 

Does any one the above licence allows for a Agent to log in Voice, Chat and Email simultaneously.

 

Does any of the above licence allows for the Call Recording on a per Agent basis.

 

Does of the licence above allows for Screen Recording on a per Agent basis.

 

Does any of the licence above allows for Agent Quality Monitoring on a per Agent basis.

 

I will be most grateful for your help on this.

 

Regards

 

Adrian.

 

 

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