CONTACT CENTER + SOCIALMINER HW

[alicia.vega]

Hello,

I'm proposing to a customer a Call Center system with Cisco Unified Communications Manager, Cisco Unified Contact Center Express and Cisco SocialMiner (for about 50 agents).

I have read that:

Cisco will support SocialMiner deployment on any hardware provided SocialMiner is installed within the Cisco provided VMWare OVF.

So I was thinking of offering 2 x UCS-C200M2-VCD2 with CUCM, Contact Center and SocialMiner corresident in both machines. Is this a valid configuration? If not, what could it be the cheapest option?

Thank you very much.

[Josh Paulson]

All products support these servers (@ given versions), but you must determine which OVAs will be used and map them against capacity of these servers. For example, the SocialMiner OVA is 4 vCPU taking 1/2 the CPU capacity of a C200M2 alone (2 x 4 core CPUs = 8 vCPU capacity).

You can find all necessary guidance here: http://www.cisco.com/go/uc-virtualized