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Contact center system Startup & Shutdown Procedure

HYEONJIN PARK
Level 1
Level 1

Hi~

 

I want know IPCC system Startup & Shutdown Procedure with CUCM, CVP, Finesse, AD.

Which system first shutdown and startup?

If who has the manual please share the it.

I need detail description.

 

Thanks~

 

 

 

 

 

1 Accepted Solution

Accepted Solutions

Shutdown - work from the "outside in". Startup - work from the "inside out". By "inside" I mean the central controller (router, logger, AW-HDS).  So if it was me:

 

* shutdown CUSP

* shutdown Finesse

* shutdown CUIC

* shutdown CVP

* shutdown UCM

* shutdown the PGs

* shutdown AW-HDSs

* shutdown the Routers

* shutdown the Loggers

 

For Startup (assuming a duplex platform

 

* Logger A

* Router A

* Router B (within a short timeframe and see it in duplex - Diagnostic Portico is your friend)

* Logger B (completing the core)

* Start the Distributors (on the AW-HDS)

* UCM

* PGA then PGB

* CGA then CGB (I like my A side PIM active)

* Finesse

* CVP PGA then PGB (I like my A side PIMs active)

* CVP

* CUIC

* CUSP

 

There are variations, but the Central Controller is the last to go down and the first to come up. I like to start A sides before B sides just to keep my "active" components on the A side at least at the start. They can (and will move around) but at least start with a known state.

 

Regards,

Geoff

 

 

View solution in original post

7 Replies 7

Ritesh Desai
Spotlight
Spotlight

Hi,

 

Never came with this question. To shutdown you can follow any steps. I will do;

  1. CUCM
  2. Finesse
  3. CVP
  4. AD

During startup, you should follow below steps.

  1. AD
  2. CVP
  3. CUCM
  4. Finesse

AD is by default required for all the Cisco OS. I assume AD is running DNS role and all Cisco servers are pointing to same AD server.

Hope this helps...

 

regards,

Ritesh Desai.

*** Please rate helpful post. Please mark as answer if it solves your problem/query.
regards, Ritesh Desai

Thanks~ Ritesh Desai .

Could you give more information about Router, Logger, PG(CCE) that configured side A & B.
I have to work include these systems...

Shutdown - work from the "outside in". Startup - work from the "inside out". By "inside" I mean the central controller (router, logger, AW-HDS).  So if it was me:

 

* shutdown CUSP

* shutdown Finesse

* shutdown CUIC

* shutdown CVP

* shutdown UCM

* shutdown the PGs

* shutdown AW-HDSs

* shutdown the Routers

* shutdown the Loggers

 

For Startup (assuming a duplex platform

 

* Logger A

* Router A

* Router B (within a short timeframe and see it in duplex - Diagnostic Portico is your friend)

* Logger B (completing the core)

* Start the Distributors (on the AW-HDS)

* UCM

* PGA then PGB

* CGA then CGB (I like my A side PIM active)

* Finesse

* CVP PGA then PGB (I like my A side PIMs active)

* CVP

* CUIC

* CUSP

 

There are variations, but the Central Controller is the last to go down and the first to come up. I like to start A sides before B sides just to keep my "active" components on the A side at least at the start. They can (and will move around) but at least start with a known state.

 

Regards,

Geoff

 

 

Excellent Geoff... (+5)

 

thanks & regards,

Ritesh Desai

*** Please rate helpful post. Please mark as answer if it solves your problem/query.
regards, Ritesh Desai

Thanks~
geoff!! Great!!

Thanks~
Slavik Bialik!!
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