Hi John,
You can check the following link for details ( applies to 8.x and higher versions of UCCX )
https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118924-technote-uccx-00.html
Additional Components (Add ons)
You can have additional Add-ons in the License file.
- HA(High Availability) component: This is the component that enables you to add a second node to the cluster.
- Outbound IVR ports component: This is the component that provisions the Outbound IVR ports for Progressive and Predictive dialer based campaigns.
- Recording component: This is the component that provisions the Recording sessions for MediaSense based recording.
- QM (Quality Manager) Seat(s) component: These seats are used when integrating with Cisco Quality Management.
- AQM (Advanced Quality Manager) Seat(s) component : These seats are used when integrating with Cisco Advanced Quality Management.
- WFM (Workforce Manager) Seat(s) component: These seats are used when integrating with Cisco Workforce Management.
- Compliance Recording Seat(s) component: These seats are used when using the Compliance Recording feature with Cisco Quality Management.
Figure 3: License contents
When you view the license information, it is good practice to verify that the key features are correct. Here are some main features that you should verify in a license file:
| License Entry |
Feature Enabled |
| INCREMENT CRS_PREICDSRVR cisco 11.0 |
Server Premium Package core Enabled |
| INCREMENT CRS_PRE_SEAT cisco 11.0 |
Provisions Premium Agent Seats |
| INCREMENT CRS_EXP_PRE_WARM_STBY cisco 11.0 |
Enables High Availability |
Manish
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