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560
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Continuously Recording an Agents Call Activity

christy.kim
Level 1
Level 1

Currently I am running CRS 3.1. We would like to be able to record an agents call activity for a given period of time. Is this possible? Currently in CRS 3.1 you can only record one call at a time.

Thanks,

Christy

5 Replies 5

Brandon Buffin
VIP Alumni
VIP Alumni

There are 3rd party applications that can accomplish this such as:

Nice Systems

www.nice.com

Witness Systems

www.witness.com

Mercom

www.mercom.com

Hope this helps.

Brandon

Thanks.

Christy,

If you found the information helpful, would you mind to rate the post?

Thanks,

Brandon

california
Level 1
Level 1

How do you record one call at a time.

On-demand recording is built in to the IPCC Express Premium and Enhanced Editions as well as IPCC Enterprise Edition. Please see the data sheets linked below.

Cisco IPCC Express - Premium

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheet09186a00801eefe8.html

Cisco IPCC Express - Enhanced

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheet09186a008017ffaa.html

Cisco IPCC Enterprise Edition Data Sheet

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_data_sheet09186a008009277b.html

Hope this helps. If so, please rate the post.

Thanks,

Brandon

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