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Converter Cisco UCCX 11.6 HA over LAN to HA over WAN.

CSCO12038575
Level 1
Level 1

Hi guys,

 

I have a question about how to convert UCCX HA over LAN to HA over WAN? Can we just reinstall subscriber and associate it back to the cluster, or does it need to reinstall the entire cluster?

1 Accepted Solution

Accepted Solutions

Anthony Holloway
Cisco Employee
Cisco Employee

You can just delete the sub from System > Server, and then rebuild just the sub from scratch. You shouldn't lose anything, accept for your Tomcat certificate, which you'll need to re-sign.

 

EDIT: I wasn't able to cite the source earlier, but here you go

 

Switch Network Deployment from LAN to WAN

 

You can change a LAN-based two-node setup to work over WAN. To change the network deployment from LAN to WAN for a two-node setup, do the following:

 

Procedure

 

Step 1   Log in to the first node using the Unified CCX Administration web interface.
Step 2   Choose System > Server, and delete the second node from the list.
Step 3   Add the second node details again on the first node. See Add Second Node.
Step 4   Reinstall node 2. See Install Unified CCX on Second Node
Step 5   Configure the second node, and select the Network Deployment Type as WAN. See Configure Second Node.
Step 6   Add or configure new Unified Communications Manager Telephony Call Control Groups for the second node.

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/install/guide/UCCX_BK_UD895861_00_uccx-install-upgrade-guide-11/UCCX_BK_UD895861_00_unified-contact-center-express-installupgradeguide_chapter_011.html?b...

View solution in original post

1 Reply 1

Anthony Holloway
Cisco Employee
Cisco Employee

You can just delete the sub from System > Server, and then rebuild just the sub from scratch. You shouldn't lose anything, accept for your Tomcat certificate, which you'll need to re-sign.

 

EDIT: I wasn't able to cite the source earlier, but here you go

 

Switch Network Deployment from LAN to WAN

 

You can change a LAN-based two-node setup to work over WAN. To change the network deployment from LAN to WAN for a two-node setup, do the following:

 

Procedure

 

Step 1   Log in to the first node using the Unified CCX Administration web interface.
Step 2   Choose System > Server, and delete the second node from the list.
Step 3   Add the second node details again on the first node. See Add Second Node.
Step 4   Reinstall node 2. See Install Unified CCX on Second Node
Step 5   Configure the second node, and select the Network Deployment Type as WAN. See Configure Second Node.
Step 6   Add or configure new Unified Communications Manager Telephony Call Control Groups for the second node.

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/install/guide/UCCX_BK_UD895861_00_uccx-install-upgrade-guide-11/UCCX_BK_UD895861_00_unified-contact-center-express-installupgradeguide_chapter_011.html?b...

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