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Correlation an variable between uccx value and cdr value.

Bar1s
Level 1
Level 1

Hello guys, 

Is there any variable that passes ccm call id to uccx to any variable. Is there any correlation between for same call ? 

How to track same call on ccm and uccx ?

 

Regards,

Baris. 

 

2 Replies 2

Bar1s
Level 1
Level 1

Hello,

I found out that implementation ID on "get contact info" step same as globalCallId_callId on cdr. 

Screenshots down below. 

 

1.png2.png3.png

 

Regards.

Baris.

 

 

Implementation ID is what I have have used across multiple CCX versions for that purpose. I frequently use it as a session ID when calls get passed between CCX applications so I don't have to re-prompt callers for information, particularly language selection. A TAC engineer told me that correlated to the CM call ID.